Tipotex Chevrolet at 1600 North Expressway 77, Brownsville

About Tipotex Chevrolet: Contact information, opening hours, reviews, etc.

Establishment   Car dealer  

Working hours

Monday 08:00am — 07:00pm
Tuesday 08:00am — 07:00pm
Wednesday 08:00am — 07:00pm
Thursday: 08:00am — 07:00pm
Friday 08:00am — 07:00pm
Saturday 08:00am — 06:00pm

Contacts

Address:
1600 North Expressway 77, Brownsville, Texas 78521

Phone:
+1 956-465-1124

Web site:
tipotexchevrolet.com

Categories:
Establishment   Car dealer  

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Reviews

  • Diana Meliza Lopez
    Dec 21, 2017
    ★ ☆ ☆ ☆ ☆
    a concerned customer and a Brownsville Texas resident. A week ago today my wife and I took her truck for a oil change and we addressed the fact that we found out our washer pump wasn't working in our windshields. We made an appointment for 9:30 am. At this date I went to the service department, told the young lady we had an appointment under and she told me to go drop off the keys in the quick lube garage. She didn't write down my name or take my keys but instead sent me on a wild goose chase. The man was baffled and said they don't work on that there. I walk back to the service department, I told the lady what the gentle man said. She finally writes my name and ask me who I spoke to , at this point I feel like if I am an employee and not a customer, like if she is my boss and not a person that has my best interest as a customer a priority. I feel like if I should get part of her check for doing her job. Then I ask her who do I need to speak to and she gives me a name, and tells me he is outside. So their I go again looking for a guy in a cap, I walk around and I find him to tell him(the third person I have spoken to)what is happing, keep in mind I had an appointment. I thought all I was going to do is sign my name and turn in the keys and wait to be called. He tells me to give him the keys he will clear out the ordeal. Thank god , I can go . Well , the torture doesn't end their. I call 4 hours later to ask about the truck, they tell me its in the shop the service advisor will call me back right away with details. I never heard from them again , despite me calling back several times and leaving messages no one calls back. Its closing time when they call to say they are waiting for me to go pick up the truck, and I am in the middle of making my family dinner. Good thing I have two cars, and I can pic up and go at any time. What an inconvenience , if they would called me back to give me a time so I could plan accordingly it wouldn't of had interfered with my dinner. When I get there the lady says she told me not to leave, it made me so upset , she was reprimanding me , when I could go on and on in her short comings as a clerk. We would think that a well reputed establishment like Tipotex would know a thing or two about costumer service, or maybe they do but it gets lost as it goes down the chain of command. Consequently I don't expect to receive anything out of this , only the respect I deserve as a customer.
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